1. Scope / General Provisions
Hekla SA is the exclusive distributor of the Icelandic Glacial Water brand in Switzerland. The offerings of Hekla SA are aimed at resellers in Switzerland. We supply the entire country and Liechtenstein via our logistics partner from Monday to Friday. All Swiss regions and Liechtenstein are covered by our deliveries. Deliveries are made as single-variety pallets with a minimum order of 6 pallets. Deviating arrangements can be made. Any additional costs for delivery are borne by the customer. By placing an order or concluding a contract, the customer fully accepts these Terms and Conditions (T&Cs). The customer explicitly waives the application of their own general terms and conditions and accepts only these T&Cs. An exception to this scope applies only if written agreements between the customer and Hekla SA explicitly specify otherwise. Changes to these T&Cs by Hekla SA are possible at any time. Verbal agreements do not have any legal effect.
2. Product Ordering
2.1. Placing Orders / Contract Formation
Orders are accepted exclusively online at order@heklasa.ch. Customer orders will be confirmed via email. A contract between the customer and Hekla SA is only concluded upon this confirmation of the order. Hekla SA reserves the right to refuse or not accept an order — for any reason — and to deny its confirmation. By placing an order, the customer confirms that all information provided by them is accurate.
2.2. Minimum Order Quantity
The minimum order quantity is 6 Euro pallets. Each product can be purchased as a single-variety pallet or in full pallets only. If the customer wishes to order fewer or mixed pallets, this can be arranged in consultation with Hekla SA. In such cases, the customer bears any additional costs incurred.
3. Delivery
3.1. Delivery of Goods
Deliveries are made directly to the delivery address and contact person provided by the customer or are picked up by them at an agreed location.
3.2. Delivery Times and Adherence to Deadlines
Hekla SA and its delivery partners make every effort to meet delivery deadlines. All delivery times provided by Hekla SA are for guidance only. Failure to meet these deadlines does not entitle the customer to withdraw from the contract or claim damages. If Hekla SA or its delivery partners are unable to deliver a confirmed order fully or partially, no claim for damages arises; the value of undelivered goods will be refunded.
3.3. Delivery Charges
Delivery is free of charge for orders of 6 pallets or more, provided they consist of single-variety pallets only. If the customer requests a different type of delivery, this can be arranged in consultation with Hekla SA, with additional costs borne by the customer.
3.4. Returnable Containers and Deposits
Hekla SA does not sell products subject to deposit obligations (e.g., glass bottles without deposit, aluminum cans, PET bottles, packaging cartons). These must be disposed of by the customer themselves.
3.5. Complaints and Returns
The inspection of delivered goods is the responsibility of the customer; defects must be reported immediately upon receipt from the delivery partner; otherwise, the delivery is deemed flawless and accepted by the customer. Hidden defects must be reported immediately after discovery to Hekla SA. Incorrectly delivered beverages that have been accepted do not need to be returned by Hekla SA; products ordered mistakenly will neither be returned nor refunded.
3.6. Cancellation of Delivery by Hekla SA
If successful delivery cannot be made due to reasons beyond Hekla SA’s control (e.g., incorrect delivery address, lack of access permits, bad weather or traffic conditions), then Hekla SA is entitled to cancel the order entirely or partially without liability for damages or compensation.
4. Prices and Payment
Hekla SA reserves the right to change product ranges and prices at any time.
4.1 Price Conditions
All prices are quoted in Swiss Francs (CHF), including applicable VAT (value-added tax). The current price list applies.
4.2 Payment Methods
Payment must be made free of charge into Hekla SA’s bank account.
4.3 Payment Terms
Invoices are payable within 30 days without any deduction. Any unjustified deduction will be re-invoiced.
In case of late payment, a processing fee of minimum CHF 20.00 as well as a late interest charge of 5% will be applied.
Hekla SA also reserves the right, in such cases or after a credit check, to shorten the payment period, require advance payment or withdraw from the contract.
5. Customer Service & Complaints
Customer service provides information and personal support regarding questions, problems, or complaints about services from Hekla SA: order@heklasa.ch
6. General Conditions
6.1 Severability Clause
If parts of these T&Cs are found invalid or unenforceable for any reason, this shall not affect the validity of remaining provisions.
6.2. Intellectual Property
All trademarks, logos, labels, and packaging designs associated with Icelandic Glacial Water and or Hekla SA remain the exclusive property of their respective owners. The customer is not authorized to reproduce or use these elements without prior written consent from Hekla SA.
6.2 Retention of Title
Delivered or collected goods remain property of Hekla SA until full payment has been received.
6.3 Limitation of Liability
Hekla SA’s liability under these services is limited to the value of goods supplied unless damages result from intentional or grossly negligent conduct.
6.4 Applicable Law & Jurisdiction
Swiss law exclusively applies; jurisdiction is Geneva (CH-1207).
6.5. Data Protection
If customer data is collected or processed, Hekla SA commits to handling such data in compliance with the applicable Swiss data protection laws. Personal information shall only be used for order fulfillment and communication purposes.
6.6. Force Majeure
In the event of unforeseeable circumstances beyond the control of Hekla SA, including but not limited to natural disasters, war, governmental actions, or labor strikes, Hekla SA shall be relieved of its obligations under this agreement to the extent such performance is impeded.
7. Amendments & Supplements
Hekla SA expressly reserves the right to adapt these General Terms and Conditions (GTC) at any time to changing circumstances and to apply the updated versions immediately.
8. Authoritative Version
In case of any discrepancies between the language versions of these General Terms and Conditions, the French version shall prevail.
v.01 valid as of 07. May 2025